Mobile Pard Card

Your Pard Card is now available in Apple Wallet, Google Wallet, and Samsung Wallet!

The Pard Card is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your mobile Pard Card. Your mobile Pard Card acts just like your physical card and now you can add it to your preferred digital wallet. Minimal set up is required to use your mobile Pard Card.

Once you have received your Lafayette College credentials, please submit your photo to be displayed on your Pard Card.

Please review the photo guidelines.

General

I am not having success adding my Pard Card to my device. Who can help me?

Contact the ID Office at: idoffice@lafayette.edu

How do I change or recover my school login password?

Instructions can be found at help.lafayette.edu.

How do I activate and install the multi-factor authentication?

Instructions can be found at help.lafayette.edu.

Do I still need my physical Pard Card?

We recommend you retain your physical Pard Card in a secure location as a backup should you lose a device.

Can I still use my physical Pard Card once I have created my mobile ID?

Yes, your physical card will continue to function after you have added your Pard Card to your device. Remember, the mobile ID is a privilege and benefit of being part of the Lafayette College community. Anyone found to be misusing their physical card or mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Why are my account balance(s) not displaying?

Account balances are currently only displayed on Apple and Samsung Galaxy devices

If your account balances are $0, they will not display until funds are added.

If you have available funds that are not displaying, please contact the ID Office at idoffice@lafayette.edu

Why do I have a negative balance on my Pard Card?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

I am graduating or leaving the College. What happens to my mobile ID?

As with your physical Pard Card, your mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Lafayette College, your credential will stay active and update accordingly.

Securing your account

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

During regular business hours, contact the ID Office at idoffice@lafayette.edu or 610-330-5093 to notify us to deactivate the credential. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
In the Transact eAccounts web version:
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on “Deactivate Card”
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

Click the settings gear in the upper right corner.
Select the Card Management option.
Choose the credential you want to reactivate and toggle it on.
You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

Select Card Services
Select Activate Card
Select the credential to reactivate
You will receive a confirmation email. Only the selected card will be reactivated.

Have a question that isn’t covered here? Please share it via email idoffice@lafayette.edu